Utility: Sewer/Water Service


If you have a sewer or water emergency, please contact Anthony Dow son at Highland Treatment at 248-889-1922.  If you leave a message, please leave your name, phone number, and address.  Please also mention that you are from Lyon Township.

IMPORTANT INFORMATION REGARDING SODIUM & CHLORIDE
The Lyon Township Sewage Treatment Plant has a groundwater discharge permit from the State of Michigan which has very strict limits on sodium and chloride levels.  If your home or business is connected to the sanitary sewer, the softener backwash is not allowed to be connected to the sanitary sewer due to the high concentrations.  The use of sodium chloride is also prohibited for property owners connected to the sanitary sewer, however, potassium chloride as well as others are allowed.

If you are looking for information on sewer and water bills, please go here.

FOR EMERGENCY OR ISSUES AFTER HOURS 
Highland Treatment  -  Call (248) 889-1922

WATER SAFETY DURING AN EMERGENCY:
Having good information about water safety could help your family get through a winter storm or other emergency situation. It is recommended that at least one gallon of water, per person per day, be stored for emergency purposes. It is further recommended that a two week supply of water be stored in clean plastic, glass, fiberglass or enamel-lined metal containers. Never use a container that has had a toxic substance in it. Make sure all containers are sealed tightly and store them in a cool, dry space. You should also rotate your backup water supply every six months.

If a water main break occurs, you may be without water for a period of time and a ‘BOIL WATER ALERT” may be issued. A “BOIL WATER ALERT” is issued when the purity of the water in the lines is questioned. The water should be brought to a rolling boil for five minutes. Let the water cool, then pour it back and forth between two clean containers to add air for improved taste. The water will then be safe for cooking and drinking purposes.

In the event your water service is completely lost for an extended period of time, there are sources of water within your home that are safe for consumption. Water in the pipes of your home can be drained and used. You can also access the water in your hot water tank in an emergency situation. Begin by making sure the electricity and gas are shut off. Open the drain at the bottom of the hot water tank and turn off the cold water intake at the top of the tank. If there is a hot water faucet, turn it on, and the water should begin draining. When your water service is restored, fill the tank back up. DO NOT TURN THE ELECTRICITY OR GAS BACK ON WHEN THE TANK IS EMPTY. Wait until the tank is full – otherwise you could damage your hot water tank.

TURNING ON OR OFF WATER SERVICE
No person, other than an employee or agent of the township, shall turn on or off any water service. 


ACCESS TO WATER METERS
The township shall have the right to shut off the supply of water to any premises when the township is not able to obtain access to the water meter. Any employee or agent of the township shall, at all reasonable hours, have the right to enter the premises where such meters are installed for the purpose of reading, testing,  removing or inspecting such water meters, and no person shall hinder, obstruct or interfere with such employee or agent in the lawful discharge of his duties.

WHAT CAUSES LOW WATER PRESSURE?
During the summer months the Orion Township water supply sees an increase in water usage which can cause temporary low water pressure throughout the Township.  This increase in demand can be due to irrigation systems, watering of flowers and gardens, power washing and children playing in sprinklers and pools.  A water main break and water used to fight a fire can also cause temporary low pressure.  

In some situations, a home can experience low pressure on an ongoing basis.  This could be caused by the elevation of the home (meaning the home is on a hill and/ or sits higher than the water main).  It also can be caused by the plumbing lines inside of your home.  In older homes, the lines could have built up sediment leaving little room for the water to flow through them.  Sometimes low pressure within the home can be caused by a plugged faucet aerator that simply needs to be cleaned.

WATER CONSERVATION TIPS
Water conservation measures are an important first step in protecting our water supply. Such measures not only save the supply of our source water, but can also save you money by reducing your water and sewer bills. Here are a few suggestions.

Conservation Measures you Can use Inside Your Home Include:

  • Fix leaking faucets, pipes, toilets, etc.
  • Replace old fixtures, install water-saving devices in faucets, toilets and appliances.
  • Wash only full loads of laundry.
  • Do not use the toilet for trash disposal.
  • Take shorter showers.
  • Do not let the water run while shaving or brushing your teeth.
  • Soak dished before washing
  • Run the dishwasher only when full.

You Can Conserve Outdoors as Well:

  • Water the lawn and garden in the early morning or evening.
  • Use mulch around plants and shrubs.
  • Repair leaks in faucets and hoses.
  • use water-saving nozzles.
  • Use water from a bucket to wash your car and save the hose for rinsing.


SUMMER WATER USAGE AND OUTSIDE WATER LEAKS:

When warm weather arrives and your outside water usage begins to increase you should anticipate a higher water bill for the 2 bills that cover the summer months.  Watering lawns and gardens, power washing such items as your house, lawn furniture, boats, and filling a pool will all increase your water usage.  

With increased water usage, there will also be the possibility of outdoor water leaks.  Most common are irrigation leaks that can be hard to detect and most often are not discovered until a bill is received reflecting high usage.  Our department is frequently asked if the water bill can be adjusted due to an outdoor water leak.  For any type of leak, once water has gone through the water meter, water billing cannot be adjusted.

We recommend if you are concerned about how much water your household is using, monitor your water usage.  This can be easily done by writing down all the numbers on your water meter before and after heavy water usage.  You can call our office with those numbers and we can give you an estimate of how many units of water you have used. Because our department only reads water meters every 3 months in conjunction with billing, if you keep a diary of your water meter reads and usage you can track your usage and possibly determine a leak before you receive a high bill.

If you are interested in reducing your water usage, there are resources online that can provide water conservation tips around your home.

FILLING A POOL?
Every summer we receive phone calls from residents who want to fill a pool with water from their hose wondering about the cost. 

For residential customers we bill water usage the same way whether the water is used inside of your home or outside.  Sewer billing is not based on water usage; it is a flat rate, so if you use a considerable amount of water to fill a pool, your sewer bill will remain the same. 

We hope this information is helpful when deciding to fill a pool using a hose.